State Farm® Insurance Agent Angela Frangieh
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Prateek Jain
October 17, 2024
1
out of
5
rating by Prateek Jain
"Please don’t take customer saying they had to fight with the State Farm to get claim approved as “being taken care of”. It’s sneaky to get your employees to send emails to customers and when they tell you they resolved the matter with State Farm as “customer was taken care of”. You want to take care of customer? Help them when they call you. Don’t tell them there isn’t much you can do and the customer needs to call State Farm’s phone number. ========= From my recent interaction with the agency, it seems their primary focus is on securing more business from you. When it comes to assisting with existing claims, they tend to pass the responsibility to a different team, stating that no one at the agency is available to help with such matters. What I was told - "We will be calling the same 1-800" number as customers do. We don't have any say in matters of State Farms handling of claims. Its the same bunch of people who will call you every few months to do a "policy review" to make sure you have the "right coverage". State Farm should drop the act of local agencies like Angela Frangieh being a good neighbor. They are good neighbors went it comes to selling you higher coverage or different policy but don't want to help you if you have issues with your policy. Time to find a different agency or different insurance company altogether."
We responded:
"Thank you for taking the time to share your feedback. We genuinely value all customer input as it helps us improve our services. We are truly sorry to hear about your recent experience. It is our goal to provide exceptional service to all our clients, and it is clear we fell short in your case. We understand how frustrating it can be to feel like you are being passed around, especially when dealing with important matters such as claims. Please know that claims are indeed handled by a dedicated team of specialists who focus solely on this area. We have twice as many claims handlers as agents to ensure you receive the best service and accurate information. Our intention is to provide you with the highest level of expertise and care in handling your claims. We were happy to hear in your last communication with our agency that you have been taken care of. Your trust is important to us, and we will continue to strive to meet and exceed your expectations. Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our agency. Best regards, Angela Frangieh "
RITA COTILLON
September 19, 2024
5
out of
5
rating by RITA COTILLON
"If you are shopping for the best insurance company look no further. My experience with Angela and her wonderful staff at the Campbell office has always been great. They are all very informative. My questions are answered honestly with my best interests in mind. So.. if you’re looking for a honest insurance company and office stop by and say hi. You’ll be glad you did."
We responded:
"Thank you, Rita, for your wonderful review! I'm glad to know that you had such a positive experience with our team at the Campbell office. It's great to hear that you found our staff informative and honest. We strive to keep our customers' best interests in mind. If you ever have more questions or need further assistance, don't hesitate to stop by. We're here to help! - Angela Frangieh - State Farm Insurance Agent, San Jose, CA"
Gary Temple
September 10, 2024
5
out of
5
rating by Gary Temple
"This office is very professional and responsive. I have been with this office for several years as they cover our two homes and our vehicles plus liability insurance. The staff is knowledgeable and personable and the office is very proactive. I highly recommend and will certainly continue with their services."
We responded:
"Gary, thank you for your kind words and for being a loyal customer over the years. I'm glad to hear that our team has been professional, responsive, and proactive in managing your insurance needs. It's wonderful to know that you find our staff knowledgeable and personable. We appreciate your recommendation and look forward to continuing to serve you. If you ever have any questions or need further assistance, please don't hesitate to reach out. - Angela Frangieh - State Farm Insurance Agent, San Jose, CA"
Golden State Concrete General & Concrete Contractor
April 19, 2024
5
out of
5
rating by Golden State Concrete General & Concrete Contractor
"Great customer service! Helped me right away!"
We responded:
"Thank you so much for your feedback regarding our team! We strive to ensure that we provide an experience worth remembering, so we are happy to hear that we delivered! Thanks again for choosing us, and we are excited at the chance to serve you again soon! - Angela Frangieh - State Farm Insurance Agent | San Jose, CA"
Kara Starkey
April 17, 2024
5
out of
5
rating by Kara Starkey
"Friendly, very efficient, knowledgeable."
We responded:
"A big thank you for the 5-stars, Kara! Your support is the driving force behind our commitment to excellence. - Angela Frangieh - State Farm Insurance Agent"
Mark Gamez
January 26, 2024
5
out of
5
rating by Mark Gamez
"I just moved back to the area from out of state and Keily made it a breeze transferring everything over! She helped me set up all the policies and coverage I need while making the whole process painless"
We responded:
"Thank you for your feedback, Mark! Keily always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."
sebastian jaczewski
January 5, 2024
5
out of
5
rating by sebastian jaczewski
"Amazing service!"
We responded:
"Thanks for the positive review, Sebastian! We value you for letting us be your good neighbor!"
Virginia Goldwasser
November 30, 2023
5
out of
5
rating by Virginia Goldwasser
"Keily was very professional, pleasant and answered all of our questions in a clear and timely manner. She helped me weigh my decisions through her easy to understand explanation of my choices."
We responded:
"Virginia, we’re glad to hear how Keily was able to help you with your coverage needs! She is a key part of our team, and we value your feedback on how well she was able to assist you!"
Malachy Smith
November 3, 2023
3
out of
5
rating by Malachy Smith
"Sometimes they don't answer the phone"
We responded:
"Malachy, It is our best practice to have live agents answer your phone calls 24 hours a day 7 days a week. I personally review our call logs every day and less then one percent go to voicemail. We take great pride in the very fact that we answer our phones and work diligently to make sure we deliver a remarkable customer experience. I was unable to find any voice message from you. Rest assured if you need any assistance at all we are at your service. 408-793-8300 Thank You for your continued support of my family business."
Krista Giusti
October 30, 2023
5
out of
5
rating by Krista Giusti
"Angela and her team are knowledgeable, helpful and super responsive!"
We responded:
"Krista, we appreciate your kind words! Thank you for trusting us with your insurance needs."
Susan Euscher
August 23, 2023
5
out of
5
rating by Susan Euscher
"We have a Condo in Kauai and the State Farm Agent in Kauai dropped the ball on a claim but we called Angela Frangieh's office since we have the bulk of our policies in her California Office. I had called the claim representative and had not heard back from him. When I called the Park Ave. office in San Jose and spoke to Liz Leonardson on August 21, 2023 she contacted the claims office and even though this was not a claim in California she made sure State Farm was aware of the issue and made sure that a check was sent out immediately. Bravo to Liz for going above and beyond her scope of duty to provide exemplary service and making sure I remained a satisfied customer of State Farm. Liz is at the top of her game in customer service and I am blessed to have been the recipient of World Class customer service."
We responded:
"Thank you for the review, Susan! We are sorry you had to go through such a hassle, however we are happy to hear that we were able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Xinghui Lu
August 19, 2023
5
out of
5
rating by Xinghui Lu
"I have been with Angela's agency since 2019. Liz and Keily are always super responsive and helpful for my requests. They not only offer quotes but also explain the trade-offs clearly to help me with the decision. I would definitely recommend them to my friends."
We responded:
"Thank you for the five-star rating, Xinghui! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
Annette Sanchez
July 11, 2023
5
out of
5
rating by Annette Sanchez
"State Farm is BEST in Class when it comes to quality service! I was referred to them by my sister who has all her cars insured by State Farm and always speaks highly of the service. I jumped ship today and switched from The General to State Farm. I'm happy with my decision, the agents were very professional and took the time to really break down the full policy and all its details. I appreciate the friendly, pacient, and knowledgeable service and great price without compromising quality all around. Excellent service!! Very happy to be part of the State Farm family!!"
We responded:
"Thank you, Annette, for the amazing review! Our team works hard to provide a great insurance experience in San Jose and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Sonia Cook
July 11, 2023
5
out of
5
rating by Sonia Cook
"In 2016 when we moved to the Rose Garden neighborhood of San Jose, California, we chose this insurance office simply because it was the closest to our new home. Luckily, this office turned out to be a gem! Angela and her team of talented agents taught us so much about protecting our growing family and thinking long term about the safety and security of our property. She is kind, warm and knowledgeable. We had a couple of small claims that were handled well, and even a significant hit-and-run while on vacation out-of-state, and the service provided was excellent. I recommend this agency to everyone in San Jose, even if it's outside of your neighborhood. We have since moved out-of-state, but are grateful for the years of service and education regarding insurance products we received over the years from this wonderful office."
We responded:
"Sonia, thank you so much for your kind words! We are glad to hear that you were so impressed with the service you received from our team. Our office is committed to providing our customers with the best possible experience, and we are thrilled to hear that we were able to resolve your issues so quickly and efficiently while providing top-notch customer service. Thank you for trusting our State Farm office with your insurance needs!"
Bob Allen
June 17, 2023
5
out of
5
rating by Bob Allen
"I bought a car from a coworker that was a deal, but, I had to drive it away at the end of work in 2 hours. Angela and her team had me insured, documents in my email and a follow up call to ensure I received my insurance card. The best price and coverage and legally driving in an hour. Do yourself a favor and call Angela at state farm."
We responded:
"Bob, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Ashish Kumar
May 19, 2023
5
out of
5
rating by Ashish Kumar
"I had a great experience with them. Anthony Guzman took care of everything on the call and I dint have to visit. They gave me a decent rate and would definitely recommend their service. Very easy to reach out to."
We responded:
"Ashish, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Angelo Kandah
March 29, 2023
5
out of
5
rating by Angelo Kandah
"Anthony was amazing to work with. Quick and seamless experience."
We responded:
"Thank you, Angelo, for taking the time to leave a shoutout for Anthony. It makes our day hearing about how we were able to help wonderful customers like you with finding the right policies. We look forward to continuing our relationship!"
michael rodriguez
March 11, 2023
5
out of
5
rating by michael rodriguez
"Anthony Guzman was extremely helpful and knowledgeable. I highly recommend Anthony for any of your insurance needs. He made my whole experience quick, easy and provides great customer service every time."
We responded:
"Thank you, Michael, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Dillon Shirley
February 22, 2023
5
out of
5
rating by Dillon Shirley
"Amazingly helpful!"
We responded:
"Thank you for taking the time to leave us a review, Dillon! We greatly appreciate your business!"
T T
February 3, 2023
5
out of
5
rating by T T
"Anthony Guzman is the bread and butter of this office! He is professional, responsive, diligent and very helpful. Thank you Anthony!"
We responded:
"Thank you for the wonderful review! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Sean Wetli
January 25, 2023
5
out of
5
rating by Sean Wetli
"Mike Rodriguez made my move from GA to CA very easy, Thanks Mike!"
We responded:
"Sean, thank you! We appreciate your trust in us to take care of your insurance policies."
Iris Yang
January 14, 2023
5
out of
5
rating by Iris Yang
"Mike is very patient and polite. We got a bundle of auto + home insurance with a satisfactory coverage and price."
We responded:
"Thank you so much for your glowing five star review we strive to provide exceptional customer service and comprehensive insurance solutions. We are here to help!"
Tony Munoz
January 7, 2023
5
out of
5
rating by Tony Munoz
"Excellent service appreciate all they do for me"
We responded:
"We are committed to delivering top notch service Tony and your satisfaction is our greatest reward. Thank you for being a loyal customer and a pleasure to serve. Angela"
Shomit James
December 16, 2022
5
out of
5
rating by Shomit James
"I had the pleasure of working with Anthony Guzman @ Angela Frangieh State Farm. He is extremely knowledgeable and professional. Thank you for taking care of all my insurance needs. Best Shomit"
We responded:
"We love seeing reviews like this! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Jeffrey Maciel
November 19, 2022
5
out of
5
rating by Jeffrey Maciel
"Want to say it was a pleasure talking to Mike Rodriguez, was very helpful, answer all questions. Angela Frangieh has a great team and want to thank Mike and everyone for all their help."
We responded:
"Jeffrey, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Mike was able to do just that for your insurance needs! We appreciate you putting your trust in our office to help protect what matters most."